Refund policy

At Chitral Mart, customer satisfaction is our priority.

1. Eligibility for Refunds/Returns

   • Refunds or exchanges are accepted only if:

     • The product delivered is defective or damaged.

     • The wrong product was delivered.

2. Process

   • Customers must contact us within 3 days of delivery for refund/return requests.

   • Proof of issue (photo/video) may be required.

3. Non-Refundable Items

   • Products damaged due to customer misuse are not eligible.

   • Opened, used, or altered items cannot be refunded.

4. Refund Method

   • Refunds are processed via the original payment method within 7–10 working days.